All the policies and protocols are made for betterment/ better results for both the patient and the staff of ALSA Ambulance.
Every patient who is to be transferred in an ACLS (advanced cardiac life support) ambulance is critically ill and the doctor available in the ambulance is capable of handling any kind of emergencies.
Any kind of mis-happennings including death may occur during transfer of a critically ill patient, which has already been explained to the attendants.
In case of death, a certificate of death during transportation can be issued to the relatives by the doctor on board. In case of MLC cases, the body will be handed over to the concerned police department only.
The MLC/ MLR number will be produced by the attendants only at any hospital, where it was asked.
All the medical records, including discharge summary and investigation reports, will be handed over to the attending doctor of the hospital, where the patient is being transferred.
In case of any transmitted disease of the patient (like HIV/ open Koch’s/ swine flu/ viral hepatitis B or C), it will be disclosed to the treating doctor, but may not to the attendant.
The treatment in an ambulance is only an emergency measure and does not match the full in-hospital treatment.
If the patient is being transferred to a government hospital and was refused to admit; it is patient’s/ attendant’s responsibility to arrange bed in some other hospital.
All the payments of transfer/ transportation will be made before departure from one place to another.
All the payments of transfer/ transportation will be made before departure from one place to another.
Any waiting due to any reasons in any hospital will be charged extra (Rs. 1000 per hour and Rs.500 per half an hour). The maximum waiting time which is free of cost is 20 min.
The charges of medications/ consumables, which will be used for the patient during transfer, will be charged extra.
In case, the patient expires/ general medical condition deteorates/ unable to be transferred before reaching our medical team to the hospital, the full charges will be charged.
A bill of the payments made by the attendants should be asked and preserved for further references.
In case of any need of medications/ medical help, the ambulance may stop at the required medical shop/ hospital during transfer.
Feeding of the patient is not permitted in the ambulance during transportation, because it may lead to aspiration and indigestion, which can be fatal for the patient.
Attendants and relatives are free to ask about the present general condition of the patient to the doctor. They are also free to ask about the medications and procedures, which are being carried out on the patient for better results. They can also refuse for any kind of treatment in the ambulance after signing the ‘refusal form for consent of treatment’ which is available in the ambulance.
The ambulance van is a machinery and it may get some kind of mechanical problem/ break down during transport. Everybody, who is present on board should bear it and find out the solution for the same with mutual understanding.
Everybody on board needs feeding during an interval of time and hence the ambulance will stop in between the way for the same with mutual consent.
The roads/ route to the destiny will be decided by the driver/ staff of ALSA ambulance and not by the attendant.
The ambulance may stop in between at the petrol pump for refueling.
During long distance transfers, the driver will drive the van on a particular accepted/ authorized speed (depending upon the condition of roads/ traffic rules) and he will not listen to the attendants on board. Safety of everybody on board is necessary. Critically ill patient is being managed by the doctor in the ambulance.
Each and everybody on board is working for the benefit and for better results of the patient, kindly do not use any rude/ abusive language in the ambulance.
Smoking and drinking (alcohol) is prohibited any time in the ambulance during transport.
In case of long distance transfers there are two drivers in the ambulance; one of them will sleep in the back cabin.
The doctor may use emergency drugs, sedatives, anti-arrhythmic medications and may carry out any emergency procedure if needed, according to the clinical condition of the patient, during transportation; i.e. airway intubation and mechanical ventilator initiation, CVP line insertion, temporary pacemaker insertion, D.C. cardio-version, use of external pacemaker and cardio-pulmonary resuscitation. All this is being done with the consent of the relatives and attendants for betterment of the patient.
In case of any accident during transportation, the patient’s safety is the prime motto, then of the other on board members. Everybody should participate equally in such conditions.
Air conditioning in the ambulance is only for the patient, not for attendants. So it will be decided by the doctor on board, weather the patient requires it or not. A particular temperature is maintained in the ambulance.
The ambulance will not disobey any kind of traffic/ police/ government rules at any circumstances. For example: Use of siren is not permitted at some VIP places in Delhi.
In case of any complaints of staff members/ services during transportation, please contact us at the given phone/ mobile numbers (09911700900, 09953700200).
